Terms & Conditions

2.1 Strictly Prohibited Activities

This license expressly excludes, and you are strictly prohibited from:

• Copying, reproducing, modifying, adapting, translating, or creating derivative works based on the App, its source code, design, user interface, algorithms, or any part thereof.
• Reverse-engineering, decompiling, disassembling, or attempting to extract or derive the source code, underlying architecture, AI models, or proprietary logic of the App.
• Renting, leasing, lending, selling, redistributing, sublicensing, or transferring the App or any rights therein to any third party.
• Cloning, imitating, replicating, or producing a substantially similar product or service to Luraea, whether for commercial or non-commercial purposes.
• Removing, altering, or circumventing any proprietary notices, DRM systems, security features, or anti-tampering measures embedded in the App.
• Using the App for any commercial purpose without prior written consent from Luraea.
• Scraping, harvesting, or systematically extracting data from the App or its infrastructure using automated means.

2.2 Intellectual Property Rights

The App, including all software code, algorithms, AI models, design elements, user interfaces, graphics, databases, features, trade secrets, and functionality, is the exclusive proprietary property of Luraea and IntraVanTech Pvt Ltd and is protected worldwide under copyright, trademark, patent, and trade secret law.

The Luraea name, logo, brand identity, and product names are trademarks or registered trademarks of IntraVanTech Pvt Ltd. Unauthorized use constitutes trademark infringement and may result in civil and/or criminal liability.

3.1 Identity Verification Requirements

For the purposes of account registration, Luraea requires users to submit identity documentation during registration. This process confirms only that identity documents have been submitted and does not constitute a guarantee of any user's identity, character, background, intentions, or conduct. Luraea does not conduct criminal background checks and makes no representation that any registered user is safe, trustworthy, or fit to interact with other users in any capacity. You consent to the collection and secure processing of:

• Government-issued National Identity Card (NIC), passport, or driving license details and images.
• Facial scan for identity verification and liveness detection.
• OTP-based mobile number authentication.

3.2 Legal Basis - Sri Lanka PDPA No. 9 of 2022

The collection of NIC, passport/driving license details, facial data and health data constitutes processing of special categories of personal data under the Sri Lanka PDPA. Luraea processes this data on the following lawful bases:

• Your explicit, informed, freely given consent (Schedule I(a) / Schedule II(a)).
• Contractual necessity: to provide and verify your identity for safety-critical services.
• Legitimate interests of Luraea and the safety community, balanced against your rights.

You have the right to access, rectify, erase, and port your personal data, and to withdraw consent at any time. Requests must be submitted in writing to support@luraea.com and will be responded to within 21 working days in accordance with Section 17 of the PDPA.

4.1 Non-Guarantee of Safety

You explicitly acknowledge and agree that:

• The Luraea Application is a supplementary digital safety tool. It is not a 100% reliable safety solution and must not be treated as such.
• Luraea does not and cannot guarantee that use of the App will prevent harm, injury, death, crime, or any adverse outcome.
• In all emergency situations, official emergency services must always be contacted first as the primary response.
• The fact that a user has sent an alert through the App does not impose any duty of care, obligation, or liability upon Luraea whatsoever.

4.2 SOS Panic Mode, and Shake Detection

These features are designed to send real-time GPS coordinates and alerts to your pre-registered trusted contacts. Their effectiveness is entirely dependent upon:

• Active, stable internet or mobile data connectivity at the time of activation.
• Accuracy of GPS data provided by your device's hardware.
• Your trusted contacts' ability, availability, and willingness to respond.
• Your device being powered on, adequately charged, and functional at the time of the emergency.
• The absence of software errors, network outages, or third-party service failures.

Luraea accepts no responsibility for any failure of the App due to device being switched off, in power-saving mode, damaged, seized, or rendered inoperable; or due to airplane mode, no signal, disabled mobile data, battery optimization settings, hardware malfunctions, OS restrictions, or network failures.

Users are strongly advised to keep their device charged, disable battery optimization for Luraea, maintain an active connection, and test SOS features regularly.

• Shake-Triggered SOS: A 10-second countdown begins before the alert is dispatched, allowing cancellation of accidental triggers.
• Manual SOS Trigger: A 3-second countdown begins before dispatch, reflecting the urgency of a deliberate activation.

During either countdown, the user may cancel (stops the alert) or skip (immediately dispatches the alert). If neither is tapped, the alert auto-dispatches at zero.

4.2.1 Shake Sensitivity Calibration

The Luraea App provides a Shake Sensitivity Calibration feature that allows you to personalize the shake detection threshold to suit your device's hardware and your physical shaking pattern. During calibration, you physically shake your device and the App records the force of that shake to set a personalized trigger threshold. Only the resulting numeric sensitivity threshold value is stored — no raw accelerometer signals or sensor data are retained or transmitted.

You acknowledge and agree that:

• Calibration accuracy is entirely dependent on how you shake the device during the calibration process. Luraea strongly recommends performing calibration in a calm, controlled environment to achieve a reliable and consistent threshold.
• A threshold set too low may result in accidental or false SOS activations caused by everyday movements such as walking, running, or routine device handling. You are solely responsible for any false SOS alerts triggered due to a miscalibrated sensitivity threshold.
• A threshold set too high may prevent the shake detection feature from triggering when needed. Luraea accepts no liability for any failure to activate SOS due to a sensitivity threshold that does not match the force of your shake in an emergency situation.
• The calibrated threshold is stored locally on your device and in your account profile solely to preserve your preference across sessions and devices. It is never used for profiling, advertising, or any purpose beyond operating the shake detection feature.
• Luraea accepts no responsibility for accidental SOS activations, failed SOS activations, or any resulting harm or distress caused to trusted contacts arising from an incorrectly calibrated shake sensitivity threshold.
• You are strongly advised to re-calibrate the shake sensitivity setting whenever you change your device, update your operating system, or notice that the shake detection is not triggering as expected.
• Luraea reserves the right to apply minimum and maximum threshold limits to ensure baseline functionality and to prevent the feature from being set to values that are technically unreliable.

4.3 Battery Optimization Notice

Many Android and iOS devices implement aggressive battery optimization that may restrict background processes, delay notifications, or prevent timely alert delivery. Luraea takes technical steps to mitigate these restrictions but does not accept responsibility for any delayed, missed, or failed alert delivery caused by the operating system's power management features.

4.4 Fake / Misuse of SOS Alert Features

Any user who sends false, fraudulent, or prank SOS alerts does so entirely at their own risk. Luraea expressly disclaims all liability for any distress, alarm, financial loss, reputational harm, legal consequences, or adverse reactions caused to trusted contacts or emergency services who receive false alerts.

Sending false emergency alerts is a misuse of the App and may constitute a criminal offence. Luraea reserves the right to immediately suspend or permanently terminate any account misusing SOS features, and to report such misuse to the relevant authorities.

4.5 AI Safe Route Planning, Danger Zones & AI Features

The App incorporates AI-powered features including safe route planning, danger zone identification, SafeChat, and safety predictions. AI-generated data, route suggestions, danger zone ratings, safety assessments, and SafeChat responses are NOT 100% accurate and may contain errors, omissions, or outdated information.

You must treat all AI-generated information as guidance only not as verified fact. Always verify critical safety information through official sources. Exercise independent judgement before acting on any AI suggestion. Luraea expressly disclaims all liability for any decisions made in reliance on AI-generated data.

• Route safety ratings and danger zone data are generated from community reports and AI analysis. They are not verified, endorsed, or approved by law enforcement, government authorities, or any official body.
• The SafeChat AI assistant is not a licensed mental health professional, crisis counsellor, or emergency responder. Responses are automated and may be inaccurate or inappropriate.
• In a genuine emergency, always contact official emergency services. Do not rely solely on SafeChat for crisis support.

4.6 Advanced Safety Features - Nearby Assistance, SOS Recording

4.6.1 Nearby User Assistance Feature

When enabled in App settings, this feature makes your SOS alert and approximate location temporarily visible to nearby Luraea users who have completed the App's identity registration process during an active SOS event. Nearby users may choose to accept your request for help, and their profile information will be displayed to you for your reference only. This profile information is provided solely to help you identify who is offering assistance and does not constitute a verification of that user's character, background, intentions, or conduct. The identity registration process confirms only that a user has submitted identification documents to Luraea at the time of registration. It does not verify the accuracy of those documents, does not constitute a background check, and does not in any way guarantee or imply the safety, trustworthiness, or intentions of any user. All decisions to interact with any responding nearby user are made entirely at your own risk. You retain full control to accept or decline any assistance offer at your discretion.

You acknowledge and agree that:

• Luraea does not guarantee the availability, response time, or suitability of any nearby user who responds to your alert.
• Identity verification does not constitute a guarantee of any user's character, intentions, or fitness to provide assistance.
• The decision to enable the Nearby User Assistance feature, to broadcast an SOS alert to nearby users, and to accept or decline any assistance offer rests solely and entirely with the user. Luraea exercises no control over these decisions and is not responsible for any outcomes arising from them, except where such responsibility is required under applicable law. Nearby users who respond are independent platform users and are not agents, employees, or representatives of IntraVanTech Pvt Ltd or Luraea in any capacity. Luraea accepts no liability whatsoever for any harm, injury, loss, or adverse outcome arising from interactions with any responding nearby user, including their conduct, actions, or intentions upon arrival.
• This feature may fail to display nearby users due to low user density, connectivity issues, or device limitations, for which Luraea accepts no responsibility.
• Luraea's role is strictly limited to facilitating the technical transmission of your alert to nearby verified users. Luraea is not a party to any interaction between you and any responding user.

This feature is opt-in and disabled by default. You may enable or disable it at any time through App settings.

4.6.2 Automatic SOS Video and Audio Recording

When an SOS alert is activated, the App will automatically begin recording video and audio through your device's camera and microphone. You may manually stop the recording at any time using the stop control within the App interface.

You acknowledge and agree that:

• Luraea accepts no liability for any failure of the recording feature due to insufficient device storage, battery exhaustion, operating system restrictions, or any other technical failure. Luraea and IntraVanTech Pvt Ltd accept no responsibility whatsoever for any personal damage, reputational harm, legal consequence, or any other loss of any nature arising from the content of any SOS video or audio recording, including but not limited to the unintended capture of third parties, the use of such recordings in legal proceedings, or any consequence arising from the recording of individuals without their knowledge or consent.
• It is your sole responsibility to ensure that recording video and audio of third parties complies with all applicable laws in your jurisdiction. Luraea accepts no liability for any legal consequences arising from your use of this feature.
• SOS recordings are encrypted and stored securely. Access is strictly limited as described in the Privacy Policy.

By activating the SOS feature, you provide prior consent to the automatic initiation of video and audio recording upon SOS activation.

4.6.3 User Safety Guidelines - Nearby Assistance

When using the Nearby User Assistance feature, you are strongly advised to follow these safety guidelines at all times:

• Where possible, arrange to meet any responding nearby user in a visible, public location rather than a private or enclosed space.
• Do not share sensitive personal information such as your home address, financial details, or passwords with any responding nearby user.
• If the conduct or intentions of any responding nearby user appear suspicious or make you uncomfortable, do not engage with them. Move to a safe location and contact official emergency services immediately.
• Report any suspicious, inappropriate, or threatening behavior by a nearby user through the App's reporting feature immediately after the incident.

Luraea strongly reminds all users that official emergency services must always be your primary response in any life-threatening situation. The Nearby User Assistance feature is a supplementary tool only.

4.7 Mobile Data, Connectivity & Carrier Failures

Luraea bears no responsibility for failure to transmit SOS alerts due to any of the following:

• Insufficient mobile data credit or exhausted data balance.
• Expired, suspended, or deactivated SIM card.
• No active data plan or roaming restrictions.
• Wi-Fi-only connection with no available Wi-Fi network.
• Network congestion, carrier outage, or weak/no signal.
• Data speed throttling or carrier policy restrictions.
• Postpaid plan downgrade, suspension, or cancellation.

All data charges incurred from using the App are the sole responsibility of the user and are governed by your agreement with your mobile network operator. Luraea accepts no liability for mobile data charges, excess usage fees, or roaming charges.

Mobile data rates in Sri Lanka are subject to regulation by the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) under the Sri Lanka Telecommunications Act No. 25 of 1991. Current TRCSL-approved tariffs are available at: www.trc.gov.lk

4.7.1 User Obligations - Maintaining Connectivity

To maximize the reliability of Luraea's safety features, you are strongly advised to:

• Keep sufficient mobile data credit or an active data package on your SIM at all times.
• Regularly check your data balance and recharge before expiry, especially before travelling.
• Ensure mobile data is switched ON and not restricted by battery saving or data saver modes.
• Connect to Wi-Fi where possible as a supplementary or primary internet connection.
• If travelling internationally, purchase a local SIM or ensure your roaming plan includes data.

4.7.2 SOS SMS Credits & Usage

Luraea's SOS SMS alerts are sent directly from your device using your device's native SMS functionality. Each SOS SMS sent may deduct from your SIM card credit balance or consume SMS units from your mobile plan, depending on your carrier. Luraea does not charge, manage, or have any visibility into your SIM card balance or mobile network charges. Any SMS costs incurred are solely between you and your mobile network operator.

5.1 Data We Collect

The App collects and processes the following categories of data:

• Personal Identification Data: Name, email address, phone number, NIC/passport/driving license details and images, and facial data.
• Location Data: Real-time GPS coordinates during SOS activation, route planning, and trusted contact tracking, nearby helper tracking.
• Health & Wellness Data: Menstrual cycle dates, symptoms, mood logs, and related health data.
• Usage & Device Data: App usage patterns, crash logs, device identifiers, OS version, and device model.
• Shake Calibration Data: The numeric shake sensitivity threshold value configured by the user during calibration. Only this threshold value is stored — no raw accelerometer data or sensor signals are collected or transmitted.
• Community Data: Anonymized danger zone reports and place safety ratings.
• SOS Recording Data: Video and audio recordings automatically captured by your device's camera and microphone upon SOS activation.
• Credits & Usage Data: SMS credit balance, credits deducted per SOS, transaction history collected upon SOS SMS activation

5.2 Data Security - Technical Safeguards

Luraea implements the following technical and organizational security measures in compliance with Section 10 of the Sri Lanka PDPA No. 9 of 2022:

• End-to-End Encryption (E2EE): All SOS alerts, real-time location data, and personal communications are transmitted using end-to-end encryption, ensuring only intended recipients can access the data.
• Biometric Data Encryption: Facial data is encrypted at rest using AES-256 and in transit using TLS 1.3 or higher.
• Health Data Protection: Health and wellness data is encrypted at rest using AES-256 and isolated from other data categories.
• Data Minimization: Luraea collects only the minimum data necessary for stated purposes in compliance with Section 7 of the PDPA.
• Access Controls: Strict role-based access controls (RBAC) limit internal access to authorized personnel on a need-to-know basis.
• Regular Security Audits: Luraea conducts regular security audits, vulnerability assessments, and penetration tests.
• Breach Notification: In the event of a personal data breach, Luraea will notify the Sri Lanka Data Protection Authority and affected users in accordance with Section 23 of the PDPA.
• SOS Recording Protection: All video and audio recordings captured during SOS events are encrypted at rest using AES-256 and in transit using TLS 1.3 or higher. Access is strictly limited to the account holder and authorized personnel acting under lawful authority.

5.3 We Do NOT Sell Your Data

Luraea does not and will never sell, rent, or lease your personal data, biometric data, health data, or any user data to any third party. We do not share your data with advertisers, data brokers, or marketing companies for commercial purposes. We do not use your data for targeted advertising or commercial profiling. SOS video and audio recordings are never sold, shared with advertisers, used for AI training, or used for any commercial purpose not explicitly stated in this Agreement.

Luraea operates on a subscription model. Our revenue comes exclusively from user subscriptions, not from data monetization.

5.4 Data Sharing

Luraea will only share personal data with third parties in the following strictly limited circumstances:

• With your trusted contacts, where you have explicitly configured location or alert sharing.
• With third-party service providers (e.g., Google Firebase, Google Gemini) strictly for service delivery, under binding data processing agreements.
• Where required by applicable law, court order, or lawful government request.
• In an emergency situation where disclosure is necessary to protect your life or the life of another person.
• With nearby Luraea users who have completed the App's identity registration process, where you have enabled the Nearby User Assistance feature, your approximate location and SOS alert status are temporarily shared during an active SOS event only. This sharing ceases automatically once the SOS event is resolved or cancelled.

5.5 Cross-Border Data Transfers

In compliance with Section 26 of the Sri Lanka PDPA, where your personal data is processed outside Sri Lanka (e.g., via Google Firebase infrastructure), Luraea ensures appropriate safeguards including binding contractual commitments, and will seek your explicit consent where required.

13.1 Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT.

Luraea does not warrant that the App will be uninterrupted, error-free, secure, free from harmful components, or that defects will be corrected. Luraea expressly disclaims all warranties that the App, its SOS features, alert systems, AI features, or safety tools will prevent, mitigate, or reduce the risk of harm, danger, injury, or death to any user.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, Luraea, its officers, directors, employees, agents, shareholders, and partners shall not be liable for any:

• Loss of life, personal injury, bodily harm, or physical harm suffered by any user, regardless of whether the user has activated an SOS alert or any safety feature.
• Failure of SOS alerts, notifications, or safety features to reach trusted contacts or emergency services.
• Failure of the App to function due to device failure, battery exhaustion, network issues, or operating system restrictions.
• Harm resulting from inaccurate AI-generated data, route suggestions, danger zone information, or SafeChat responses.
• Harm arising from false, fraudulent, or mistaken SOS alerts sent by any user.
• Harm arising from the actions or inactions of trusted contacts who receive alerts.
• Loss of data, loss of privacy, or harm arising from third-party service failures.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Harm, injury, or adverse outcome arising from interactions with any nearby verified user who responds to an SOS alert through the Nearby User Assistance feature, including their conduct, actions, or intentions upon arrival. The decision to enable the Nearby User Assistance feature, to broadcast an SOS alert to nearby users, and to accept or decline any assistance offer rests solely and entirely with the user. Luraea exercises no control over these decisions and is not responsible for them, except where such responsibility is required under applicable law.
• Nearby users who respond to SOS alerts are independent users of the platform and are not agents, employees, contractors, or representatives of IntraVanTech Pvt Ltd or Luraea in any capacity whatsoever. IntraVanTech Pvt Ltd bears no liability for their conduct, actions, omissions, or intentions under any circumstances.
• Luraea shall not be liable for any loss, corruption, or failure to save SOS video and audio recordings resulting from device failure, insufficient device storage, battery exhaustion, operating system restrictions, or third-party service disruptions. In the event of unauthorized access to SOS recordings arising from circumstances beyond Luraea's reasonable control, including third-party service breaches or device compromise, Luraea's liability is entirely excluded to the fullest extent permitted by applicable law.
• The submission of identity documents during registration does not constitute a guarantee of any user's identity, character, background, or intentions. Luraea conducts no criminal background checks and makes no representation whatsoever that any registered user is safe or trustworthy. Any reliance placed on a user's registered status as an indicator of safety or trustworthiness is made entirely at your own risk.
• Luraea and IntraVanTech Pvt Ltd accept no responsibility whatsoever for any personal damage, reputational harm, legal consequence, or any other loss of any nature arising from the content of any SOS video or audio recording, including but not limited to the unintended capture of third parties, the use of such recordings in legal proceedings, or any consequence arising from the recording of individuals without their knowledge or consent.
• All risks, liabilities, legal consequences, and damages of any nature arising from the activation, content, storage, or use of SOS recordings are assumed entirely and irrevocably by the user. IntraVanTech Pvt Ltd and Luraea bear absolutely no responsibility, financial or otherwise, for any outcome resulting from the use of this feature under any circumstances whatsoever.
• Where applicable law does not permit full exclusion of liability, Luraea's total aggregate liability shall be limited to the fullest extent permitted by applicable law. Under no circumstances shall IntraVanTech Pvt Ltd or Luraea be held liable beyond what is strictly required by law.

13.3 User Assumption of Risk

By using the App, you expressly assume all risks associated with your use of the App, including risks associated with emergency situations where you have activated an SOS alert or relied on the App as a safety tool. Luraea's role is limited to transmitting your alert to your trusted contacts. Luraea cannot and does not guarantee that any person will respond, that emergency services will be alerted, or that any harm will be prevented.

17.1 Sri Lanka PDPA No. 9 of 2022 - Full Compliance

Luraea is fully committed to compliance with the Sri Lanka Personal Data Protection Act No. 9 of 2022. NIC/passport details, biometric data (facial), and health data constitute special categories of personal data under Schedule II of the PDPA, processed only with your explicit informed consent.

Your rights under the PDPA (Sections 13–19):

• Right of Access (S.13): Request confirmation of whether your data is processed and obtain a copy.
• Right to Withdraw Consent (S.14): Withdraw consent at any time in writing.
• Right to Rectification (S.15): Request correction of inaccurate or incomplete data.
• Right to Erasure (S.16): Request deletion of your data in prescribed circumstances.
• Right to Appeal (S.19): Appeal any refusal to the Sri Lanka Data Protection Authority.
• Automated Decision Review (S.18): Request review of decisions based solely on automated processing.

All data subject requests will be responded to within 21 working days (S.17). Luraea has designated a Data Protection Officer (DPO) as required under Section 21 of the PDPA. Contact: support@luraea.com

17.2 International Compliance

Luraea endeavors to comply with applicable data protection laws across all jurisdictions where the App is available, including GDPR (EU), UK GDPR, CCPA/CPRA (USA), Malaysia PDPA 2010, India DPDP Act 2023, Canada PIPEDA, Brazil LGPD, Singapore PDPA, UAE Federal Data Protection Law, Thailand PDPA, Philippines Data Privacy Act, Indonesia PDP Law, Vietnam PDP Decree, Japan APPI, South Korea PIPA, China PIPL, and Australia/NZ Privacy Acts.

17.3 Cross-Border Data Transfer Protections

Where personal data is transferred outside Sri Lanka, Luraea ensures appropriate safeguards in compliance with Section 26 of the Sri Lanka PDPA, including binding contractual clauses, adequacy decisions, and standard contractual clauses where applicable.

20.1 Definition of Force Majeure Events

Force Majeure Events include, without limitation:

• Natural Disasters: Earthquakes, tsunamis, volcanic eruptions, landslides, floods, cyclones, typhoons, hurricanes, severe storms, wildfires, pandemics, or any act of God beyond human control.
• Armed Conflict & Civil Unrest: War, invasion, armed conflict, civil war, insurrection, riots, acts of terrorism, sabotage, martial law, state of emergency, economic sanctions, or trade embargoes.
• Telecommunications & Infrastructure Failures: Nationwide or regional failure of telecommunications infrastructure, mobile networks, internet backbone, satellite communications, GPS systems, third-party cloud infrastructure (including Google Firebase), cyberattacks, DDoS attacks, ransomware, power grid failures, or blackouts.
• Government & Regulatory Actions: Orders, directives, regulations, or laws restricting Luraea's ability to operate; government-ordered suspension of internet or mobile data services; revocation of licenses or permits; or any action by the TRCSL, SLCERT, or any equivalent regulatory body.
• Third-Party Service Provider Failures: Failure, outage, suspension, or termination of services by Google Firebase, Google Gemini, Google Maps, RevenueCat, Apple App Store, Google Play Store, or any other essential third-party provider.
• Other Unforeseeable Events: Fire, explosion, industrial accidents, strikes, lockouts, inability to retain key personnel, or any other extraordinary event beyond Luraea's reasonable control.

20.2 Effect of Force Majeure

To the fullest extent permitted by applicable law, Luraea shall have no liability whatsoever, including for loss of life, personal injury, harm, or any other loss or damage arising from the failure, delay, or degradation of the App or any of its features caused by a Force Majeure Event. In such events, Luraea's obligations under these Terms shall be suspended for the duration of the Force Majeure Event to the extent that performance is prevented or delayed.

You expressly acknowledge that the Luraea App relies on telecommunications infrastructure, internet connectivity, GPS systems, and third-party services that may be disrupted during Force Majeure Events. In situations of natural disaster, armed conflict, civil unrest, or major telecommunications failure, the App may be entirely unable to function, and you assume all risk associated with such unavailability.

20.3 Luraea's Obligations During a Force Majeure Event

Where reasonably practicable, Luraea shall use commercially reasonable efforts to mitigate the effects of the Force Majeure Event, notify users of significant service disruptions through available channels, and take reasonable steps to restore functionality as promptly as practicable following the cessation of the event.