Frequently Asked
Questions

Download the Luraea app and gave the phone permission setup the tap Sign Up. Enter your phone number, verify the 6-digit OTP sent via SMS, complete your profile (name, email, date of birth,password), and upload your identity document (NIC, Passport, or Driving Licence) for verification. Then, capture a photo of your face to complete the verification process. Once approved, you're all set!

Check that your phone has network coverage and that the number you entered is correct. Wait 60 seconds and tap Resend Code. If the issue persists, ensure your SMS inbox is not full and contact support at support@luraea.com

Yes. Users aged 13-15 may create a Luraea account only with verified parental or legal guardian consent. During registration, a parent or guardian must provide a valid government-issued identity document (such as an NIC, Passport, or Driving Licence) to verify their consent. Users aged 16 and above may register and use the App on their own, subject to Luraea's Terms and Conditions and Privacy Policy. Children under the age of 13 are not permitted to create an account or use the App under any circumstances.

Because Luraea connects you with real people in the real world — a nearby helper may come to your location, or you may go to theirs. That's very different from a normal app. Before someone stands at your door, or before you trust someone in an emergency, you deserve to know that person is a real, identifiable individual who has taken responsibility for their account. Checking one identity document at signup is how we make that true. It means: • Every helper and every member is a verified real person, not an anonymous profile • Someone who behaves badly can't simply delete the account and come straight back under a new name • Bots, fake profiles and spam accounts are stopped before they ever reach you You do this once, at registration. After that, you never have to think about it again.

No one in the Luraea community — ever. Your NIC, passport or driving licence is never shown on your profile, never shared with helpers, never shared with members, and never sold or given to advertisers. Other users only ever see a verified badge on your profile — the underlying document is not visible to them. Access is limited to our verification system and a small, restricted internal team, and only for account verification and safety investigations.

Two reasons, both about protecting you. At registration, a quick face scan confirms that the person signing up is the same person shown on the identity document — so no one can register using someone else's NIC. In an emergency, it lets us confirm identity quickly when it matters most. Your face data is encrypted and stored securely. It is not used for advertising, not shared with third parties, and not visible to other users.

On the Login screen, tap Forgot Password?, enter your registered phone number, verify the OTP, and create a new secure password (minimum 10 characters with letters, numbers, and symbols).

Go to Settings → Profile Settings and tap Update your personal information below. You can change your full name and date of birth. Tap Save Changes when done. If you want to change the email contact support at support@luraea.com

You can delete your Luraea account at any time through the App: 1. Open the Luraea App and go to Settings. 2. Tap Delete Account. 3. Complete the short account deletion survey. 4. Submit the survey to permanently delete your account. Once deleted, your account and associated data will be permanently removed and cannot be recovered.

You can send an SOS alert in two ways: • Manual SOS: Press and hold the SOS button on the Home screen. A 3-second countdown will begin before the alert is sent. • Shake SOS: Shake your device (if enabled in settings). A 10-second countdown will begin before the alert is sent. During either countdown, you can tap Cancel to stop the alert or Skip to send it immediately. Once the SOS alert is sent, your trusted contacts receive your emergency status and live location via SMS and in-app notifications. Real-time location sharing is activated, and audio/video recording begins automatically.

When enabled, shaking your phone 3–4 times quickly within ~1 second triggers an SOS alert, no need to unlock your screen. You must first calibrate the shake gesture in Settings → Shake-to-SOS → Calibrate Device Shake.

Once your SOS is activated, Luraea immediately alerts your trusted contacts with your live location and begins capturing audio and video evidence of your surroundings. At the same time, nearby Luraea users are notified of your situation. If a nearby user accepts your assistance request, their basic profile will be shown to you so you can identify who is coming to help then you can accept their help by review profile. Luraea keeps broadcasting your live location continuously until you tap I'M SAFE NOW to cancel the alert. Everything happens instantly and automatically in the background, so you don't need to do anything else, just focus on your safety.

Yes. Tap CANCEL SOS ALERT on the emergency screen within the countdown window. Also after an SOS alert has been sent, you can cancel it at any time. Once the alert is cancelled, your emergency contacts will be notified that the SOS alert has been cancelled.

In a real emergency, you may not have the time or safety to manually record anything. Luraea captures evidence automatically so that even if your phone is taken away or you're unable to act, there's a timestamped record of what happened. This evidence can support you legally, help locate you, or provide proof to authorities.

Only you. We do not sell your data, and we do not share it with anyone. If authorities request data through proper legal channels, we will comply with the law but that process requires formal legal procedure, not a simple request.

Evidence is securely stored in encrypted cloud storage tied to your account. Only you can access it through the app. It is never accessible to third parties without your consent or a legal order.

When an SOS is triggered, Luraea automatically begins capturing audio, video (if you enable it through settings) and your live GPS coordinates at set intervals. These are uploaded in real time to your private secure Emergency Evidence storage. Even if your internet is briefly interrupted, captured data is queued and synced as soon as connectivity is restored.

Yes. You have full control over your stored evidence. You can review and delete any SOS session from within the app at any time.

Go to Home → Close Contacts and tap Add Close Contact. Enter their name and phone number, then tap Add Contact. They will automatically receive SOS alerts when emergencies.

Free plan users can add up to limited close contacts. Upgrading to Luraea Pro unlocks unlimited emergency contacts.

Open the Close Contacts screen tap the delete button, and confirm deletion. Removed contacts will no longer receive emergency alerts from you.

Contacts are added silently they haven’t receive notifications when added. They will only receive an SMS or in-app message when you trigger an SOS alert.

The Safety Map shows your real-time location, community-reported danger zones, and nearby safe places. You can view, explore, and contribute safety ratings for locations around you.

On the Safety Map, tap Report Danger. Tap the map to select the center of the dangerous area, adjust the radius, write a description, and tap Submit. Your report helps other users stay safe.

Tap any location on the Safety Route to open its details, then tap Rate this Place. Give a star rating, add an optional note, and choose to post anonymously or with your name.

Safety Route (Pro feature) calculates the safest walking path to your destination by avoiding reported danger zones. Enter or tap your destination on the map, then tap GENERATE SAFE ROUTES to see safe and risky route options.

Under the Safety Route screen, you can enter your vehicle number/identifier (e.g., WP CAA-1234). In an emergency, this is automatically sent to your trusted contacts along with your SOS message so they know what vehicle to look for.

Community danger zone reports expire automatically after a set period. You can view your own reports under My Reported Zones and delete them at any time.

The Fake Call feature allows you to simulate an incoming phone call on your device, helping you discreetly leave uncomfortable, suspicious, or potentially unsafe situations. For example, if you feel threatened, are being followed, or are in an awkward social situation, you can trigger a fake call to create a natural reason to step away and seek safety.

Go to Home → Fake Call. Choose a caller template (Brother, Dad, Mom, Friend) or create a custom caller with a name and voice response. Tap INITIALIZE CALL to schedule the fake call.

Yes. Fake Call is a fully local, on-device experience. It does not require internet, mobile data, or Wi-Fi to work.

Fake Call behaves like a normal incoming call screen. If your phone is on silent or vibrate, it will follow your current phone mode it won't make noise and give you away.

Safe Chat AI is your 24/7 personal safety assistant powered by AI. You can ask it for safety tips, request to find emergency contacts, share your location status with trusted one through simple chat, and get guidance during stressful situations.

Yes. Your conversations are stored securely and are not shared with third parties. You can start a New Chat at any time to clear the current session.

You can ask things like: • 'Is this area safe?' — local safety insights • 'Emergency contacts' — quick view of your contacts • 'Share my location' — share location by simply chat • Any general safety, wellness, or personal concern

Safe Chat requires an internet connection to process your messages.

It's a private health companion that lets you track your menstrual cycle, log daily symptoms, moods, and flow intensity, and receive personalized wellness insights based on your current phase.

Go to Wellness → Track Your Cycle. Tap My Period Started Today or select a different date to mark your cycle start. The app will automatically calculate your cycle phases and predict your next period.

Luraea tracks four phases: • Period Phase — Rest & Recharge • Follicular Phase — Rising Energy • Ovulation Day — Peak Confidence • Luteal Phase — Wind Down Each phase comes with personalized health insights and activity suggestions.

Yes. Tap Log Symptoms on any calendar day to record symptoms (cramps, headache, bloating, fatigue, acne, backache, nausea), mood (happy, sad, anxious, irritable, energetic, calm), and flow intensity (none, light, medium, heavy).

Yes. Tap Cycle History to see all your past and current cycle records with start/end dates and day counts.

Luraea Pro is the premium plan that unlocks advanced safety features including: • Safety Route planning • Safe Chat AI • Evidence Storage (audio & video) • nearby users support get • Unlimited emergency contacts • Unlimited live location sharing

Go to Settings → Upgrade to Pro or tap the Pro banner on the Home screen. Choose Annual (best value) or Monthly billing, then tap Subscribe.

Go to Settings → Manage Subscription to view your plan details, renewal date, and cancellation options.

Yes. Go to Settings → Restore Purchases to restore a Pro subscription tied to your account or app store purchase history.

Your location is only shared with your pre-registered trusted contacts during an active SOS alert. If you have enabled Nearby User Assistance, your approximate location is also temporarily visible to nearby verified Luraea users during an active SOS only, and stops automatically once resolved. In rare cases, location may be shared with emergency services or law enforcement only when required by law or to protect your life. Your location is never shared with advertisers or the public.

By default, your profile is private.

All personal data is stored securely on servers located in Sri Lanka under strict data localization policies, as outlined in our Terms of Service. We do not sell your personal information.

This is get for user verification process during registration and in emergency situations, Luraea can capture and verify your face for identity confirmation. Your face data is encrypted and stored securely.

Your identity document (NIC, Passport, or Driving Licence) is required only once during registration to verify your identity and protect the community. It is stored securely and used for account verification only.

No. We do not sell your data. Your information is yours, and we have no business model that involves selling or sharing your personal data with advertisers or third parties.

We collect only what's necessary to keep you safe: your name, phone number, profile details, identity verification documents and app usage data. During an SOS, we capture location, audio, and video evidence but that data belongs to you and is only stored in your private account full secured.

Email us at support@luraea.com or use the Contact Support button in Settings → Help & Support. Our team responds within 24–48 hours.

Tap Report a Problem in Settings → Help & Support and describe the issue in detail. Screenshots help significantly! You can also email support@luraea.com

Luraea currently supports English, Sinhala, and Tamil. Change your language under Settings → Language Settings.

Go to Home → Close Contact → Emergency Helplines to see local emergency numbers (Women's Helpline, Police, Women in Need, Legal Aid Centre, etc.) based on your current location. Tap any number to call directly.

When enabled in Settings → Nearby Helper Mode, you join a network of Luraea users who receive alerts when someone nearby needs emergency assistance. Only document verified users is required to become a helper.

We'd love your support! Here are some great ways: • Leave a review on the App Store or Play Store - it helps more people discover Luraea. • Spread the word to friends, family, and colleagues, and invite your close contacts so they can track your safety. • Share on social media even one post can reach someone who needs this app. • Recommend to your community clubs, societies, local groups, and event organizers can all benefit from Luraea. • Partner with us, if your business, council, or community wants to co-host an event or promote Luraea, reach out. • Invest in us if you're interested in investing in Luraea, we'd love to share our pitch deck. Contact us.