Question 1

What is Luraea?

Accepted Answer

Luraea is a personal safety app designed to protect you in moments that matter. It combines real-time SOS alerts with different modes, Automatic evidence capture when it enable, Get a support from nearby app contacts when emergency, Safety route suggestion, Safety chat AI, Danger Zone reporting, fake call disguise, trusted contact tracking by sharing live locations, and Wellness feature for tract your health data, and something exiting features are coming soon. Think of it as a silent guardian in your pocket.

Question 2

What does Luraea do?

Accepted Answer

Luraea helps you stay safe and connected. When you're in danger, it can trigger an SOS alert, capture audio/video evidence, and share your live location with your trusted contacts and alert nearby Luraea users who can come to your assistance all without drawing attention to you.

Question 3

Who is Luraea for?

Accepted Answer

Luraea is for anyone who values personal safety women commuting alone, college students, travelers, families wanting to stay connected, and communities looking out for each other. It's built for everyday life, not just emergencies.

Question 4

Does Luraea offer a free plan?

Accepted Answer

Yes. The core app is completely free to use. We believe safety shouldn't cost money. In the future, we'll offer optional premium features for power users and families, plus B2B plans for organizations but the essentials will always remain free.

Question 5

Which phones are supported?

Accepted Answer

Luraea is available on Android and will be available on iOS soon. We support most modern smartphones. Check your respective Play Store for the minimum OS version requirement.

Question 6

Do I need mobile data or Wi-Fi?

Accepted Answer

Most features work best with an internet connection for location sharing, safety route suggestions, Safety chat AI, nearby users searching etc. However, some features like the Real-time alerts, Fake Call screen are fully offline and work entirely on-device with no data required.

Question 7

How do I create a Luraea account?

Accepted Answer

Download the Luraea app and gave the phone permission setup the tap Sign Up. Enter your phone number, verify the 6-digit OTP sent via SMS, complete your profile (name, email, date of birth,password), and upload your identity document (NIC, Passport, or Driving Licence) for verification. Then, capture a photo of your face to complete the verification process. Once approved, you're all set!

Question 8

I didn't receive the OTP. What should I do?

Accepted Answer

Check that your phone has network coverage and that the number you entered is correct. Wait 60 seconds and tap Resend Code. If the issue persists, ensure your SMS inbox is not full and contact support at support@luraea.com or issues@luraea.com

Question 9

Can I sign up if I'm under 16?

Accepted Answer

Yes. Users aged 13-15 may create a Luraea account only with verified parental or legal guardian consent. During registration, a parent or guardian must provide a valid government-issued identity document (such as an NIC, Passport, or Driving Licence) to verify their consent. Users aged 16 and above may register and use the App on their own, subject to Luraea's Terms and Conditions and Privacy Policy. Children under the age of 13 are not permitted to create an account or use the App under any circumstances.

Question 10

How do I reset my password?

Accepted Answer

On the Login screen, tap Forgot Password?, enter your registered phone number, verify the OTP, and create a new secure password (minimum 10 characters with letters, numbers, and symbols).

Question 11

How do I update my profile information?

Accepted Answer

Go to Settings → Profile Settings and tap Update your personal information below. You can change your full name and date of birth. Tap Save Changes when done. If you want to change the email contact support at support@luraea.com

Question 12

How do I delete my account?

Accepted Answer

You can delete your Luraea account at any time through the App: 1. Open the Luraea App and go to Settings. 2. Tap Delete Account. 3. Complete the short account deletion survey. 4. Submit the survey to permanently delete your account. Once deleted, your account and associated data will be permanently removed and cannot be recovered.

Question 13

How do I send an SOS alert?

Accepted Answer

You can send an SOS alert in two ways:. Manual SOS: Press and hold the SOS button on the Home screen. A 3-second countdown will begin before the alert is sent.. Shake SOS: Shake your device (if enabled in settings). A 10-second countdown will begin before the alert is sent. During either countdown, you can tap Cancel to stop the alert or Skip to send it immediately. Once the SOS alert is sent, your trusted contacts receive your emergency status and live location via SMS and in-app notifications. Real-time location sharing is activated, and audio/video recording begins automatically.

Question 14

How does Shake-to-SOS work?

Accepted Answer

When enabled, shaking your phone 3–4 times quickly within ~1 second triggers an SOS alert, no need to unlock your screen. You must first calibrate the shake gesture in Settings → Shake-to-SOS → Calibrate Device Shake.

Question 15

What happens after I send an SOS?

Accepted Answer

Once your SOS is activated, Luraea immediately alerts your trusted contacts with your live location and begins capturing audio and video evidence of your surroundings. At the same time, nearby Luraea users are notified of your situation. If a nearby user accepts your assistance request, their basic profile will be shown to you so you can identify who is coming to help then you can accept their help by review profile. Luraea keeps broadcasting your live location continuously until you tap I'M SAFE NOW to cancel the alert. Everything happens instantly and automatically in the background, so you don't need to do anything else, just focus on your safety.

Question 16

Can I cancel an accidental SOS?

Accepted Answer

Yes. Tap CANCEL SOS ALERT on the emergency screen within the countdown window. Also after an SOS alert has been sent, you can cancel it at any time. Once the alert is cancelled, your emergency contacts will be notified that the SOS alert has been cancelled.

Question 17

Why do you capture photos, audio, and location automatically?

Accepted Answer

In a real emergency, you may not have the time or safety to manually record anything. Luraea captures evidence automatically so that even if your phone is taken away or you're unable to act, there's a timestamped record of what happened. This evidence can support you legally, help locate you, or provide proof to authorities.

Question 18

Who can access the evidence?

Accepted Answer

Only you. We do not sell your data, and we do not share it with anyone. If authorities request data through proper legal channels, we will comply with the law but that process requires formal legal procedure, not a simple request.

Question 19

Where is the evidence stored?

Accepted Answer

Evidence is securely stored in encrypted cloud storage tied to your account. Only you can access it through the app. It is never accessible to third parties without your consent or a legal order.

Question 20

How does evidence storing work?

Accepted Answer

When an SOS is triggered, Luraea automatically begins capturing audio, video (if you enable it through settings) and your live GPS coordinates at set intervals. These are uploaded in real time to your private secure Emergency Evidence storage. Even if your internet is briefly interrupted, captured data is queued and synced as soon as connectivity is restored.

Question 21

Can I delete SOS evidence later?

Accepted Answer

Yes. You have full control over your stored evidence. You can review and delete any SOS session from within the app at any time.

Question 22

How do I add an emergency contact?

Accepted Answer

Go to Home → Close Contacts and tap Add Close Contact. Enter their name and phone number, then tap Add Contact. They will automatically receive SOS alerts when emergencies.

Question 23

How many contacts can I add?

Accepted Answer

Free plan users can add up to limited close contacts. Upgrading to Luraea Pro unlocks unlimited emergency contacts.

Question 24

How do I remove a contact?

Accepted Answer

Open the Close Contacts screen tap the delete button, and confirm deletion. Removed contacts will no longer receive emergency alerts from you.

Question 25

Will my contacts be notified when I add them?

Accepted Answer

Contacts are added silently they haven’t receive notifications when added. They will only receive an SMS or in-app message when you trigger an SOS alert.

Question 26

What is the Safety Map?

Accepted Answer

The Safety Map shows your real-time location, community-reported danger zones, and nearby safe places. You can view, explore, and contribute safety ratings for locations around you.

Question 27

How do I report a danger zone?

Accepted Answer

On the Safety Map, tap Report Danger. Tap the map to select the center of the dangerous area, adjust the radius, write a description, and tap Submit. Your report helps other users stay safe.

Question 28

How do I rate a location's safety?

Accepted Answer

Tap any location on the Safety Route to open its details, then tap Rate this Place. Give a star rating, add an optional note, and choose to post anonymously or with your name.

Question 29

What is Safety Route?

Accepted Answer

Safety Route (Pro feature) calculates the safest walking path to your destination by avoiding reported danger zones. Enter or tap your destination on the map, then tap GENERATE SAFE ROUTES to see safe and risky route options.

Question 30

What is Vehicle Safety?

Accepted Answer

Under the Safety Route screen, you can enter your vehicle number/identifier (e.g., WP CAA-1234). In an emergency, this is automatically sent to your trusted contacts along with your SOS message so they know what vehicle to look for.

Question 31

How long do danger zone reports last?

Accepted Answer

Community danger zone reports expire automatically after a set period. You can view your own reports under My Reported Zones and delete them at any time.

Question 32

What is the Fake Call feature?

Accepted Answer

The Fake Call feature allows you to simulate an incoming phone call on your device, helping you discreetly leave uncomfortable, suspicious, or potentially unsafe situations. For example, if you feel threatened, are being followed, or are in an awkward social situation, you can trigger a fake call to create a natural reason to step away and seek safety.

Question 33

How do I set up a fake call?

Accepted Answer

Go to Home → Fake Call. Choose a caller template (Brother, Dad, Mom, Friend) or create a custom caller with a name and voice response. Tap INITIALIZE CALL to schedule the fake call.

Question 34

Does it work offline?

Accepted Answer

Yes. Fake Call is a fully local, on-device experience. It does not require internet, mobile data, or Wi-Fi to work.

Question 35

Will it interrupt music or silent mode?

Accepted Answer

Fake Call behaves like a normal incoming call screen. If your phone is on silent or vibrate, it will follow your current phone mode it won't make noise and give you away.

Question 36

What is Safe Chat AI?

Accepted Answer

Safe Chat AI is your 24/7 personal safety assistant powered by AI. You can ask it for safety tips, request to find emergency contacts, share your location status with trusted one through simple chat, and get guidance during stressful situations.

Question 37

Is my Safe Chat conversation private?

Accepted Answer

Yes. Your conversations are stored securely and are not shared with third parties. You can start a New Chat at any time to clear the current session.

Question 38

What kind of questions can I ask Safe Chat?

Accepted Answer

You can ask things like:. 'Is this area safe?' — local safety insights. 'Emergency contacts' — quick view of your contacts. 'Share my location' — share location by simply chat. Any general safety, wellness, or personal concern

Question 39

Does Safe Chat work offline?

Accepted Answer

Safe Chat requires an internet connection to process your messages.

Question 40

What is the Cycle & Wellness Tracker?

Accepted Answer

It's a private health companion that lets you track your menstrual cycle, log daily symptoms, moods, and flow intensity, and receive personalized wellness insights based on your current phase.

Question 41

How do I start tracking my cycle?

Accepted Answer

Go to Wellness → Track Your Cycle. Tap My Period Started Today or select a different date to mark your cycle start. The app will automatically calculate your cycle phases and predict your next period.

Question 42

What cycle phases does Luraea track?

Accepted Answer

Luraea tracks four phases:. Period Phase — Rest & Recharge. Follicular Phase — Rising Energy. Ovulation Day — Peak Confidence. Luteal Phase — Wind Down Each phase comes with personalized health insights and activity suggestions.

Question 43

Can I log symptoms and mood?

Accepted Answer

Yes. Tap Log Symptoms on any calendar day to record symptoms (cramps, headache, bloating, fatigue, acne, backache, nausea), mood (happy, sad, anxious, irritable, energetic, calm), and flow intensity (none, light, medium, heavy).

Question 44

Can I view my past cycles?

Accepted Answer

Yes. Tap Cycle History to see all your past and current cycle records with start/end dates and day counts.

Question 45

What is Luraea Pro?

Accepted Answer

Luraea Pro is the premium plan that unlocks advanced safety features including:. Safety Route planning. Safe Chat AI. Evidence Storage (audio & video). nearby users support get. Unlimited emergency contacts. Unlimited live location sharing

Question 46

How do I subscribe to Pro?

Accepted Answer

Go to Settings → Upgrade to Pro or tap the Pro banner on the Home screen. Choose Annual (best value) or Monthly billing, then tap Subscribe.

Question 47

How do I manage or cancel my subscription?

Accepted Answer

Go to Settings → Manage Subscription to view your plan details, renewal date, and cancellation options.

Question 48

Can I restore a previous purchase?

Accepted Answer

Yes. Go to Settings → Restore Purchases to restore a Pro subscription tied to your account or app store purchase history.

Question 49

Is my location data private?

Accepted Answer

Your location is only shared with your pre-registered trusted contacts during an active SOS alert. If you have enabled Nearby User Assistance, your approximate location is also temporarily visible to nearby verified Luraea users during an active SOS only, and stops automatically once resolved. In rare cases, location may be shared with emergency services or law enforcement only when required by law or to protect your life. Your location is never shared with advertisers or the public.

Question 50

Who can see my profile?

Accepted Answer

By default, your profile is private.

Question 51

Where is my data stored?

Accepted Answer

All personal data is stored securely on servers located in Sri Lanka under strict data localization policies, as outlined in our Terms of Service. We do not sell your personal information.

Question 52

Why get Face identity?

Accepted Answer

This is get for user verification process during registration and in emergency situations, Luraea can capture and verify your face for identity confirmation. Your face data is encrypted and stored securely.

Question 53

What are NIC/identity documents used for?

Accepted Answer

Your identity document (NIC, Passport, or Driving Licence) is required only once during registration to verify your identity and protect the community. It is stored securely and used for account verification only.

Question 54

Do you sell my data?

Accepted Answer

No. We do not sell your data. Your information is yours, and we have no business model that involves selling or sharing your personal data with advertisers or third parties.

Question 55

What information do you collect?

Accepted Answer

We collect only what's necessary to keep you safe: your name, phone number, profile details, identity verification documents and app usage data. During an SOS, we capture location, audio, and video evidence but that data belongs to you and is only stored in your private account full secured.

Question 56

How do I contact support?

Accepted Answer

Email us at support@luraea.com or use the Contact Support button in Settings → Help & Support. Our team responds within 24–48 hours.

Question 57

How do I report a bug?

Accepted Answer

Tap Report a Problem in Settings → Help & Support and describe the issue in detail. Screenshots help significantly! You can also email issues@luraea.com

Question 58

What languages does Luraea support?

Accepted Answer

Luraea currently supports English, Sinhala, and Tamil. Change your language under Settings → Language Settings.

Question 59

How do I find emergency helplines?

Accepted Answer

Go to Home → Close Contact → Emergency Helplines to see local emergency numbers (Women's Helpline, Police, Women in Need, Legal Aid Centre, etc.) based on your current location. Tap any number to call directly.

Question 60

What is the Nearby Helper Mode?

Accepted Answer

When enabled in Settings → Nearby Helper Mode, you join a network of Luraea users who receive alerts when someone nearby needs emergency assistance. Only document verified users is required to become a helper.

Question 61

I love Luraea, so how can I help?

Accepted Answer

We'd love your support! Here are some great ways:. Leave a review on the App Store or Play Store - it helps more people discover Luraea.. Spread the word to friends, family, and colleagues, and invite your close contacts so they can track your safety.. Share on social media even one post can reach someone who needs this app.. Recommend to your community clubs, societies, local groups, and event organizers can all benefit from Luraea.. Partner with us, if your business, council, or community wants to co-host an event or promote Luraea, reach out.. Invest in us if you're interested in investing in Luraea, we'd love to share our pitch deck. Contact us.

Frequently Asked
Questions

General Questions

What is Luraea?

What does Luraea do?

Who is Luraea for?

Does Luraea offer a free plan?

Which phones are supported?

Do I need mobile data or Wi-Fi?

Frequently Asked Questions

General Questions

What is Luraea?

What does Luraea do?

Who is Luraea for?

Does Luraea offer a free plan?

Which phones are supported?

Do I need mobile data or Wi-Fi?

Frequently Asked
Questions